POLICIES

• Print registration form & fill out. Email picture of the form to Registration@swellswim.com. You will receive an invoice for the $100 deposit (applied to lesson appointment total). Once paid, we will begin scheduling your lesson appointments. 

• You will have 2 business days, after a schedule is emailed, to accept, make changes as needed, and make your payment. After two business days, your schedule may be removed to accommodate other swimmers. 

• You will receive an emailed invoice where you can pay the remaining balance immediately online. Your schedule is confirmed as soon as we receive your payment.  

• Once a schedule is accepted and payment received, we cannot move or reschedule lessons appointments. 

• Swell Swim School operates at full capacity. It is imperative that we provide the highest quality of attention and instruction to each of our swimmers. In order to ensure proper instructor scheduling we are not able to accommodate makeup lessons for any reason. These reasons include but are not limited to illness (including covid), vacations, unforeseen family emergencies, etc. 

• We do our absolute best to uphold swimmers' schedules. In the event of inclement weather or other unforeseeable circumstances, we may need to reschedule, change teachers, or refund affected lessons. 

• While we strive to capture underwater pictures, please understand that underwater pictures cannot be guaranteed. Our foremost focus is always on ensuring a safe and enjoyable swimming experience. Although swim pictures are delightful and entertaining, we acknowledge that as humans, we are not immune to mistakes, and the combination of technology and water can be challenging. Occasionally, pictures may get misplaced or damaged. Rest assured, we put forth our utmost effort to deliver the best possible results.

• We expect everyone at Swell (parents, swimmers, teachers, etc) to treat each other with respect and kindness in all interactions.

THINGS TO KNOW BEFORE YOUR LESSONS

• Please do not feed your child within 2 hours before the lesson. This is to prevent your child from having tummy aches & food come up with a burp. 

• Only reusable swim diapers allowed. For best results, layer a disposable swim diaper inside the reusable swim diaper for easy clean up.  

• We may ask you to stay out of your child’s view for the first lesson so your child can relate and bond to their teacher on a one-on-one basis, building trust, confidence, and love. 

• The best way to contribute to your child’s swim lessons is by being positive and giving lots of praise! Even if there are tears, talk about swim lessons is a positive way and be excited about progress!

• We highly recommend staying away from floating devices (puddle jumpers, floaties, life jackets) and goggles in the pool as they can reverse progress and create a false sense of security.

• Violations of policies may result in dismissal.